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Online payments - frequently asked questions


To protect your security, please ensure that you close your browser after completing the online payment process.

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What are online payments?

Online payment refers to any payment made via a web browser for goods and services using credit or debit cards.

Online payments are also commonly known as:

  • ePayments
  • Electronic payments
  • Internet payments
  • Web payments

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Is it safe to pay online??

The page used to collect personal details such as your name and address is protected by a digital certificate called a Secure Socket Layer (SSL). The secure-server software encrypts all sensitive information using industry standard technology. You can view the certificate details by going to the padlock icon in your browser.

Details collected will only be used for the purposes of order fulfilment, and will not be passed on or sold to, any other parties.

To protect your security, please ensure you close your browser after completing the online payments process.

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What can I pay for online?

We know that many people already use the internet a lot and we want to make sure that you can do business with us online. You can already use this website to pay for a number of Council services and we will be adding more and more services to the web payments system.

You will need a valid credit or debit card to make an online payment, please have this to hand. You will also need any account or invoice numbers that are related to your payment.

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Can I make online payments if I am outside of the UK?


Our online payments system has made it possible for people across the world to pay online 24 hours a day, seven days a week.

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When is the online payments system available?

The online payments facility is normally available 24 hours a day, seven days a week.

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Which cards do we accept?

We accept all major MasterCards, Visa cards and Switch cards.

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Why do I get "page cannot be displayed" when I proceed to pay?

This is caused by the Internet Explorer browser options, and can be resolved by adjusting your security settings.

To do this click on Tools --> Internet Options

Switch to the "Advanced" tab and scroll down to "security".

To allow our security measures to work, you will need to tick the boxes associated with "Use SSL3.0" or "Use TLS1".

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Foreign language support

To translate text from these pages from English into a range of other languages try Google's Language Tools at

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We welcome your feedback and comments about the City Council and about the city.

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